27 Oct West Virginia Parkways Authority Awards Toll Collection Contract to TransCore to Upgrade and Maintain System
HARRISBURG, Pa.–(BUSINESS WIRE)–Pennsylvania-based TransCore announces the West Virginia Parkways Authority, an E-ZPass® member agency, has signed a $9 million contract to upgrade and maintain the state’s toll collection system first established in 1999. After a competitive procurement earlier in the year, TransCore, which has supplied and maintained West Virginia’s toll collection systems since 1999, was selected due to their proven experience, their proposed technical solution and the value they were able to produce for the Parkways.
“Renewing our long-term relationship with the West Virginia Parkways Authority demonstrates our commitment to innovative system design backed by employee leadership and dedication to meet our customer’s needs,” said John Simler, TransCore’s Intelligent Transportation Systems Group President.
As the prime contractor and toll system integrator, TransCore will be responsible for designing, installing, testing and maintaining the 5 plaza, 42-lane toll collection system which spans 88 miles of roadway from Charleston to Princeton along Interstate 77. TransCore will oversee the upgrade of the Authority’s system and provide maintenance for the next 10 years. The upgraded toll collection system will replace the current lane software and the current lane equipment as needed. In addition, TransCore will upgrade all plaza, host and back office systems
The upgrade will include TransCore’s Customer Account Management System or “CAMS™” that provides a high level of service to customers via the customer service center and through self-help mechanisms such as an external Website and interactive voice response system. CAMS has an intuitive user interface and is flexible and scalable to support planned growth and increases in toll functionality, including toll transportation facility locations, transaction volumes, transaction types, payment methods, and customer toll account types. CAMS improves the effectiveness of customer service center operations with its user-friendly graphical interface that can easily create and maintain customer accounts, issue and manage tags, process payments, and more.
“We are very pleased to begin the process of upgrading our outdated toll collection system and continuing the professional relationship that our agency has with TransCore. Not only will this new system provide West Virginia E-ZPass® customers with enhanced account management, such as on-line statements and renewals, it will also enable us to offer this same cash-free electronic toll collection system on the Mon-Fayette Expressway near Morgantown and the proposed new U.S. Route 35 toll road in Putnam and Mason Counties,” said Greg Barr, West Virginia Parkways Authority General Manager.
About the West Virginia Turnpike
The West Virginia Turnpike is a four-lane toll highway, 88 miles in length, between Princeton and Charleston, West Virginia. The Turnpike crosses mountainous terrain climbing from an elevation of 600 feet in Charleston to an elevation of 3,400 feet at Flat Top Mountain. The Turnpike has 116 bridges – more than one every mile. In addition to providing the traveler with the most direct route south from the Great Lakes and regions of Canada, the Turnpike carries Interstate 64 to south of Beckley, where it provides a much needed east-west route.
The West Virginia Turnpike is an agency operating under the direction of the West Virginia Department of Transportation.
TransCore’s 70-year heritage supporting the transportation industry spans the implementation of the nation’s first electronic toll collection system to the development of RFID technology at Los Alamos National Labs. With installations in 46 countries, more than 100 patents and pioneering applications of RFID, GPS and satellite communications technologies, TransCore’s technical expertise is unparalleled in the markets it serves. In 2010, Engineering News-Record (ENR) ranked TransCore No. 140 out of the Top 500 Design Firms.
TransCore’s extensive global experience with tolling systems includes more than 7,400 installed electronic toll collection lanes worldwide and 27 customer service centers. TransCore offers an extensive suite of enterprise software applications, business process outsourcing, system integration, customer care and maintenance services to provide complete solutions, configurable to customers’ requirements.
TransCore operates as a wholly owned subsidiary of Roper Industries, a Standard & Poor’s S&P 500 index company.