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 An integral part of many of TransCore’s electronic toll collection (ETC) projects is a customer service center. TransCore views this business segment as the natural outcome of combining our extensive service background with our leadership in electronic toll collection systems. Working with our customers, we customize the system to not only meet their requirements, but to create quality customer services.
As more and more ETC systems are implemented, the customer service representative at the service center is replacing the toll collector as the primary interface between drivers and the toll road agency. CSCs handle and control transponders; establish, replenish, and manage patron accounts; process reports of lost or stolen tags; issue transaction statements and receipts; handle account termination and tag relinquishment; and more. Many of our CSCs offer patrons the ability to handle their accounts in person, by mail or phone, or even via the Internet. We work closely with our clients to establish the service center that will best meet their patrons needs, and pride ourselves on the outstanding level of service these centers offer.
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