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An integral part of many of TransCore’s electronic toll collection (ETC) projects is a customer service center. As more and more ETC systems are implemented, the customer service representative at the service center is replacing the toll collector as the primary interface between drivers and the toll road agency. CSCs handle and control transponders; establish, replenish, and manage patron accounts; process reports of lost or stolen tags; issue transaction statements and receipts; handle account termination and tag relinquishment; and more. Many of our CSCs offer patrons the ability to handle their accounts in person, by mail or phone, or even via the Internet. We work closely with our clients to establish the service center that will best meet their patrons needs, and pride ourselves on the outstanding level of service these centers offer.
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TransCore strives to create premier customer service centers designed to meet or exceed customer requirements. Our customer service center system is the cumulative result of years of input from professionals in the toll collection, systems integration, finance, communication, customer service, and accounting fields.
Contact us for more information on how we can help you develop a premier customer service center.
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